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Relocation Manager (Tokyo)
The primary job responsibility of the Relocation Manager is to carry out customer service and provide general support, as well as to offer support and assistance to the Director of Sales and Business Development with all business-related activities.
In addition to these responsibilities, the Relocation Manager will make efforts to maintain effective communication with customers, service partners and co-workers. The Relocation Manager must help maintain a positive atmosphere at the workplace. The Relocation Manager will serve as a trainer / mentor for other team members, and lead regularly scheduled team meetings.
By accepting this position, you agree to ensure that all members of your team display exemplary professionalism and uphold the highest standards of customer service. You will help to promote the company and expand business by participating in social events and leadership meetings. You may be requested to maintain good standing in business networking organizations by contributing to meetings and events throughout the year.
Basic Requirements:
- English: Native level
- Japanese: Business level
- Must currently reside in Japan
- Visa sponsorship available
Basic Details:
- Work Type: Full Time / Experienced (Manager)
- Salary: Negotiable (Commensurate with experience)
- Location: Tokyo
Specific Tasks:
Customer Service:
- Ensure quality and service standards are met by all employees
- Liaise with clients
- Deliver relocation services as needed
- Ensure that all employees provide the highest quality comprehensive service & support for all of our customers
Operations:
- Report daily business operations and service delivery for all accounts to the Operations Manager and Director as requested
- Comply with established company rules and guidelines
- Receive / Accept work orders and assign tasks to your team
- Ensure that your team’s tasks have appropriate deadlines and are on schedule
- Ensure that your team has completed the necessary preparation for assigned services and recorded progress accordingly
- Manage part-time scheduling for your team’s services and ensure that part-time employees receive detailed work orders promptly
- Ensure that dates and times for assignees services are accurately recorded on the office schedule
- Maintain email correspondence standards throughout your team (24 hour reply rule, email templates, etc.)
- Check housing contracts, serviced property item orders, and property set-up arrangements for errors (delivery dates, duplicate items, missing essential items, etc.)
- Ensure that work orders are property closed according to company guidelines
- Ensure that bill requests and customer satisfaction surveys are sent promptly
- Manage the collection and filing of documents and information for your team’s clients
- Ensure that service logs and other reports for clients are completed and submitted as directed
