Bar & Restaurant Supervisor (Kobe)

The Rock Aussie Sports Bar & Grill in Kobe is currently looking for candidates to fill the supervisor role. The position is part-time or full-time and comes with attractive benefits and incentives. Suitable applicants should currently reside in Sannomiya area or be willing to relocate to the area.

Role and General Job Description

A supervisor manages a group of team members using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. He/she communicates business goals, project deadlines, and staff performance with the management team. A supervisor uses industry, as well as proprietary company knowledge to offer an outstanding, customer-focused experience.

Preferred Qualifications:

• a strong command of both English and Japanese languages
• previous shift-management and/or supervisory experience
• hospitality industry knowledge and experience preferred
• team-leadership experience
• is self-motivated
• experience training team members
• good interpersonal skills
• strong written and oral communication
• attention to deadlines
• detail-oriented and goal-oriented
• problem-solving skills

Basic Details:

• Job Title: Supervisor
• Work Type: Full-Time or Full-Time
• Location: Kobe (Sannomiya)

Specific Duties:

• Supervise team members in duties and performance, providing feedback where necessary, and reporting team strengths and weaknesses to management
• Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts
• Advise management in hiring and termination decisions when necessary
• Train new team members in company standards, customer service, and job duties
• Oversee work quality and verifiy the satisfactory meeting of company and regulation standards
• Work with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals
• Strictly adhere to deadlines by communicating expectations to team members, setting goals, motivating team members, and disciplining where necessary
• Connect with customers and develop strong relationships to encourage repeat patronage
• Create an atmosphere that fosters delivering superior customer service
• Maintain a strong working knowledge of company products and services, and offer technical support and information to team members
• Audit and oversee sales goal, employee development, and business development records and statistics